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TLC's team is strong in their combination of qualifications, work ethics, passion and enthusiasm. Combining these qualities with their industry experience, ability to survive and grow with change, TLC is able to apply a wealth of knowledge and skills when training clients or supporting employers recruit, employ and retain job ready staff.

We have a strong commitment to family and friends and place great importance on maintaining a work / life balance.

Many of us have been working together in various roles since the early 1990’s so are blessed to be still able to do so. In forming TLC, we have been fortunate to have other respected industry colleagues join us and add to the strength of the TLC family. Our growing team has had experience in managing large government contracts both State and Commonwealth through their roles within the training industry or in previous senior work roles in the Department of Communities, Child Safety, Family Day Care, Long Day Care and TAFE.

Networking has always been important to us, and in the development of TLC we ensured we maintained our strong industry relationships and will endeavour to continue utilising their services and offering their expertise to our students and clients.

TLC is owned and operated by a team of 4 board members. Board members have different operational roles within TLC but all work collectively for the advancement of TLC Training Solutions and are committed to high quality training.

Board Members

Teena Sapwell, Ellie Grozdanovska, Stacey Spicer and Kirsty Eade.

Company Director / CEO 

Teena Sapwell - Managing Director

Teena has been involved in the training industry for over 15 years in both training and management roles with previous experience in child care centre management (both as Director and Regional Manager), the Department of Communities and Child Safety. In her training career she has been QLD State Manager of a National RTO and before the creation of TLC, Associate Campus Director of a large National RTO. She has previously worked as a Primary School Teacher and was a Validator for the NCAC. In addition, Teena and her husband manage over 20 amusement machines across Australia and were co owners of two Brisbane real estate offices, so understand the fundamentals of running a business.

Teena is also co-owner of Wrap 'em Ready, a successful commercial insulation company, that her son Ben Petersen is joint owner and company Director.

Teena has made a commitment to the team that they will always be valued and supported and believes that whilst students are the college’s primary concern, their family and health must remain their highest priority. She insists that students and clients be respected, supported and guided through study and that the passion, dedication and enthusiasm that is aligned with working in the community services industries must never be lost and always integrated into high quality training outcomes.


Ellie Grozdanovska – National Contracts Manager / TLC Board Member

As well as being a qualified trainer/assessor, and having previously worked as a Centre Director, Ellie began working in the training industry nearly 13 years ago in an administrative capacity. During her role she has managed the contractual administrative requirements of many State and National contracts and has a solid understanding of administering an RTO. Together with Teena, she established the QLD division of a Victorian based RTO in 2005 and has combined both her training and administration skills whenever required. Bringing her training knowledge to an Administration Managers role ensures she has the understanding and knowledge to provide excellent and accurate customer service and advice.

Shelley Higgs - National Training Manager

Shelley like many in TLC has come from a work history of both child care centre management, Centre Director and also Trainer / Assessor. Used to juggling busy schedules, staff and resources in these roles, Shelley was a perfect fit when TLC needed a manager to support our growing team of training consultants nationally. The role requires her to be informed of industry trends and changes across all TLC's qualifications. 

Nicole Holdsworth - National Enrolments Manager

Nikki joined the team in 2010 and began her career in the training industry as an administration assistant. Having come from a hospitality background, the RTO world was new to Nikki but she established her place on the team quickly and within a few years, moved into an Office Coordinators position.In 2016, Nikki took over the National Enrolmnets Managers position and is now coordinating TLC's enrolment process across both NSW and QLD. 

Training Consultants

All our Training Consultants are highly skilled and industry experienced with many having come from other training roles. Their paths have all crossed previously either through working together at other RTO’s or in previous roles as Centre Directors, Regional Managers, Registered Nurses, or Departmental Officers. They are multi skilled and are all assigned to a region in which they are all qualified and trained to offer most of TLC’s services, and all of the qualifications within their related industry area. We believe the relationship between trainer and client/student is extremely important and consistency and familiarity is crucial in the successful progression of the student.

Our current Training Consultants:

  • Kirsty Eade
  • Kylie Hughes
  • Jo Pearce
  • Robyn English
  • Stacey Spicer 
  • Helen Whithear

To enquire about working or partnering with TLC, please complete an enquiry form and we will contact you as soon as possible.